Privacy policy

Version 1 November 2026.

The short version

• We use your data to find and book your rides, and for nothing else. We don't sell it and we don't advertise with it.
• Ezra reads two kinds of chat: the ones it opened with drivers for you, and your chat with Ezra. Anything else that lands on your WhatsApp is thrown away the moment it arrives, unread.
• Message text is deleted after 14 days. What's left after that is the dry stuff: price, date, route.
• Your data sits on a server in Germany. The AI model we use (Anthropic) only sees what it needs to understand a message and answer it.
• Write "disconnect" in the chat and Ezra unlinks and deletes your messages. You can also ask to see, fix or delete everything we hold.

1. Who's responsible

Ezra is run by Matan Abukarat, a registered business (osek murshe) in Israel. He's the controller of the data. Email: [email protected]

2. What we collect

About you: your name and phone number, the rides you ask for (from where, to where, when, how many people), the messages you send Ezra, and, once you buy a pass, the amount and date of the payment, plus an email for the receipt if you give us one. Your card details go to the payment company and never reach us.

About drivers: the driver's name (also the name they show on WhatsApp) and phone number, the messages in the chat Ezra opened with them, the price they offered, how fast they replied, and the 1-3 rating travelers give after a ride.

Your consent: when you linked your WhatsApp and the exact wording you agreed to.

If you cancel: your name, WhatsApp number and reason, if you gave one. If you leave a voicemail on our cancel line, it's stored with our phone provider and deleted once the cancellation is handled.

You don't have to give us any of this by law. Without it, though, we can't find you a ride.

3. What we don't read

Ezra connects to your WhatsApp as a linked device, the same way WhatsApp Web does, so incoming messages do technically reach it. The system is built to let two kinds of chat through: chats Ezra itself opened with drivers for you, and your chat with Ezra. Every other message is dropped at the door of our server. Nobody reads it, it isn't saved, it doesn't go into our logs and it never reaches the AI.

Ezra doesn't download your old chat history, and it doesn't touch your contacts, photos or groups.

4. What we use it for

• Finding rides, messaging drivers, negotiating and booking, and only after you've said yes.
• Talking with you about your rides and your pass.
• Learning which drivers answer fast, hold their price and show up on time, so we can suggest better drivers to you and to other travelers. For that we keep numbers only (prices, reply times and the 1-3 rating you give after a ride), never the text of the chat. If you tell us what went wrong on a ride, it goes to Matan to check and isn't stored with the rating.
• Issuing receipts and meeting our legal obligations.

We don't sell your data, we don't use it for ads, and we don't train AI models on it.

5. The AI part

Ezra uses a language model from Anthropic to understand drivers' messages and to write replies. The model gets what it needs at that moment, for example the driver's latest message and the ride details, and not your whole history. Under Anthropic's commercial terms, this data isn't used to train their models.

6. Who we share it with

• The driver you pick gets what the ride needs: pickup point, time and number of passengers.
• The companies that run the service for us, and only for that:
  • Hetzner, our server, in Germany.
  • Anthropic, the AI model, in the US.
  • Meta (WhatsApp Business), for the official chat where Ezra talks to you.
  • Google Drive, for encrypted backups. We encrypt the files before they're uploaded, and Google doesn't have the key.
  • Microsoft (Clarity), to see how the site is used. More in section 11.
  • The payment company and the receipts system, once you pay for a pass.
• Authorities, if the law requires it.

That's it. Some of these companies are outside Israel, and each one is bound by contract to protect the data and use it only for us.

7. How long we keep it

Here are the numbers.

Message text, yours and the drivers': deleted automatically after 14 days. It can stay in our encrypted backups for up to 7 more days, then it's gone from there too.

Ride details and prices, without the chat text: kept while you have an account, so you can come back to them.

Driver numbers (prices and reply times): kept as long as they help us pick drivers.

Your WhatsApp connection keys: deleted from the server the moment you disconnect, and from the backups within 7 days.

Receipts and payments: kept as long as the law says, which today is 7 years.

8. Your rights

You can ask to see the data we hold about you, and to fix anything that's wrong.

To delete: write "disconnect" to Ezra. It unlinks, deletes your connection keys and your messages, and removes your name and phone number from your account. If you want the ride details gone as well, email us and we'll delete them within 7 days (except what the law makes us keep, like receipts).

For any of this, write to Ezra or to [email protected].

9. Security

The server only accepts logins with a security key, and Matan is the only one who holds it. Your WhatsApp connection keys live in a locked folder on the server that only the Ezra service can open, and backups are encrypted before they leave the server. If there's ever a security incident that affects you, we'll tell you and the Israeli Privacy Protection Authority, as the law requires.

10. For drivers

Got a message from a traveler through Ezra? Ezra is run by Matan Abukarat, [email protected]. We use your replies only to arrange the ride the traveler asked for, and to know which drivers to recommend. We keep your name, your number, the prices you quoted and how fast you replied. The text of the chat is deleted after 14 days. Your details go only to the traveler you're talking to and to the companies that run the service for us (section 6). You don't have to reply. If you don't, we won't contact you again about that ride. You can ask to see, correct or delete what we hold about you, or ask us not to contact you again: [email protected].

11. This website

When you visit ezratrips.com, we count the visits ourselves, without cookies. We see which page you opened, where you came from (say, Google or a link on Instagram), your country, and the kind of device (phone or computer). We don't save your IP address. To tell visits apart we use a code that changes every day, so we have no way of knowing it was you, not even the next day. These counts are kept for 13 months, then deleted.

We also use Microsoft Clarity to see how people use the site: where they tap, how far they scroll, how the mouse moves. That's how we find the parts that confuse people and fix them. Anything you type into a form is hidden from it, so it never gets your name or your number. It runs without cookies here too. Microsoft does this for us as a processor, and only on our instructions. Microsoft's privacy statement: privacy.microsoft.com

When you tap one of our links to WhatsApp (on the site, in a bio or under a reel), the first message carries a short code you can't see. That's how we know which link you came from. We keep it with your Ezra account, so we can see which of our posts actually help people, and it's deleted along with the account.

12. Changes

We'll post any change to this policy here. And when a change affects how we use your data, we'll ask for your consent again before it applies.