Terms of use

Version 3 November 2026.

The short version

• Ezra is a travel assistant on WhatsApp. It finds you public transport in Vietnam, Thailand, India, Cambodia, Laos, the Philippines, Sri Lanka and Nepal. In Vietnam and Thailand it also finds local drivers, haggles with them for you and brings you their offers. You make the call.
• The ride itself is between you and the driver. You pay the driver directly; Ezra never touches the fare.
• Every 30 days you get one driver ride and two public transport searches free. After that there are two passes, each for 30 days, paid once, and neither renews by itself: the public transport pass for 29 ILS, and the trip pass with drivers for 59 ILS. Both include VAT.
• Changed your mind? You can cancel within 14 days and get back the part you didn't use, with no cancellation fee.
• Ezra only messages drivers from your WhatsApp after you've said yes, and only about the ride you asked for. You can unlink it whenever you like.

1. Who we are

Ezra is run by Matan Abukarat, a registered business (osek murshe) in Israel, number 315405928. Email: [email protected] · Phone: +972 3-382-2501 · Address: 6 She'ar Yashuv, Israel · WhatsApp: Ezra's official chat.

2. What Ezra does

• Looks up buses on booking sites and shows you the options.
• When you ask, messages local drivers, negotiates the price and brings you their offers.
• Books with the driver only once you've said yes, and passes you the ride details.

3. What Ezra doesn't do

Ezra doesn't drive anyone anywhere. It doesn't employ the drivers and it doesn't sell the ride. Drivers and bus companies are independent businesses, and the ride is an agreement between you and them, so they're responsible for it: the car, the driving, the timing and the price you agreed on. You pay for the ride directly to the driver or the company, the way you arranged it with them.

4. Linking your WhatsApp

• Ezra connects to your WhatsApp as a linked device, like WhatsApp Web. You link it yourself and can unlink it at any time: write "disconnect" to Ezra, or remove it under WhatsApp › Settings › Linked devices.
• Ezra messages drivers from your number and in your name, only after you've said yes, and only about the ride you asked for.
• It reads the chats it opened with drivers for you and your chat with Ezra. Everything else is dropped the moment it arrives, and nobody reads or keeps it.
• You can see every driver chat on your own phone, as usual.
• Ezra isn't a WhatsApp or Meta product. WhatsApp doesn't approve tools like this, so there's a small risk it could restrict an account that uses one. That's why we keep the number of messages low and only write to drivers connected to your ride. If WhatsApp does restrict your account, we'll unlink straight away, and if you were on a paid pass you'll get the unused days back.

5. Ezra is an AI

Ezra is a computer system built on AI. There's no person typing. It's careful, but it can get things wrong, a translation or a driver's message, say. So before every booking it shows you what matters: price, time, pickup point and number of passengers. Give it a quick look before you confirm.

6. Price and payment

• Free, renewing every 30 days: one driver ride and two public transport searches. A search is one route on one date. Asking again about the same route and date counts as the same search.
• The public transport pass: 29 ILS, VAT included. It's valid for 30 days from the moment you pay. During that time Ezra searches buses, trains and ferries for you, with no limit on searches. Finding drivers isn't included.
• The trip pass: 59 ILS, VAT included. It's valid for 30 days from the moment you pay. It has everything in the public transport pass, and Ezra also finds you a private driver and haggles on the price, for up to 20 driver rides. Drivers are available in Vietnam and Thailand only, for now.
• Have the public transport pass and want drivers? You pay the 30 ILS difference, and Ezra finds you drivers, for up to 20 driver rides, until that pass ends.
• A pass pays for Ezra's service. The rides themselves you pay separately: the fare to the transport company, and a driver ride to the driver.
• A driver ride counts once Ezra has brought you at least one price from a driver for it, even if you then book straight with the driver or don't book at all. If no driver answers, it doesn't count. Searching the same route on the same date again counts as one ride. If every driver who gave a price backs out, it doesn't count.
• A pass ends after 30 days. On the trip pass, after 20 driver rides there are no drivers left, and its public transport goes on until the 30 days are up. When a pass ends, your WhatsApp stays connected to Ezra, the free rides of every 30 days are still there, and you can buy a new pass whenever you like. To disconnect, write "disconnect" to Ezra.
• One payment. No auto-renewal, and nothing is ever charged unless you pay it yourself.
• Before you pay, Ezra sends you the price, what's included and how to cancel. After you pay, you get a receipt and a confirmation on WhatsApp.
• Delivery: the pass turns on the moment your payment goes through. Nothing gets shipped. Ezra lives inside WhatsApp, so the confirmation and the receipt reach you there, and by email too if you gave us an address.
• The rides themselves aren't included. You pay those to the driver.

7. Cancellations and refunds

• You can cancel either pass within 14 days of paying.
• No ride counted on your pass yet? You get the full amount back.
• Already used it? You get back the part you didn't use: the share of days left, or of driver rides left out of 20, whichever is smaller. For example, cancel the trip pass on day 5 after 2 rides and you get 59 × 25/30 = 49 ILS. Cancel it on day 5 after 15 rides and you get 59 × 5/20 = 15 ILS. The public transport pass goes by the days left: cancel on day 5 and you get 29 × 25/30 = 24 ILS.
• There's no cancellation fee.
• Cancelling closes the pass only. Your WhatsApp stays connected to Ezra, and the free rides of every 30 days stay.
• If the problem is on our side (the service didn't work, or you didn't get what we promised), you get everything back, even after 14 days.
• Senior citizens (65+), people with disabilities and new immigrants to Israel can cancel within 4 months, on the same terms.
• A cancellation takes effect right away, and the money goes back to the same payment method within 7 business days.
• How to cancel: at ezratrips.com/cancel, by writing "cancel pass" to Ezra, by email at [email protected], by phone at +972 3-382-2501 or by registered mail to 6 She'ar Yashuv, Israel. Please include your full name and the WhatsApp number your pass is on.
• A credit note comes with your refund.

8. What we promise, and our liability

• To do the work carefully and fairly: search, negotiate, and pass on the details exactly as the driver wrote them.
• To send in your name only what you approved.
• To look after your data the way the privacy policy says.
• Privacy: we use your details only to run Ezra and to handle your purchase. They're kept on our server in Germany, and only Matan, who runs Ezra, can get into them. More on this in the privacy policy.
• If we got something wrong, tell us and we'll fix it or refund you.

Disclaimer. Ezra and anyone acting on its behalf are not liable for any direct or indirect damage caused by using the service or a ride booked through it, except as set out in the rest of this section.

Liability. We're responsible for Ezra's work, as set out above. Not for the ride itself. Ezra doesn't drive you and doesn't employ drivers, so what a driver, a bus company or a booking site does, including any direct or indirect damage they cause, is on them. If a driver is late or cancels, we'll help you find another option fast. Prices and times come from the drivers and the sites and can change, so before every booking Ezra shows you the price, time, pickup point and number of passengers. Give them a look before you confirm. If using the service still causes you damage through a mistake of ours, our liability is limited to the price of the ride or ticket it happened on, or 59 ILS (the price of a trip pass), whichever is higher. We're not liable for indirect damage, such as a missed flight or a lost hotel night. None of these limits apply to bodily injury, to damage we caused on purpose or through gross negligence, or to any right the law doesn't let you give up.

9. Fair use

Ezra is for people 18 and over, booking rides for themselves and the people traveling with them. Please don't use it to harass drivers, to send messages that have nothing to do with a ride, or for anything illegal. If someone does, we may stop their service, and we'll refund the unused share of their trip pass. To keep Ezra working well for everyone, when a chat sees exceptionally heavy use, Ezra may pause new requests for a while, pass holders included. That isn't a cancellation: your pass stays valid, a ride we already started goes on as normal, and Ezra tells you in the chat when you can carry on.

10. Changes

If we change these terms, we'll update this page and let you know on WhatsApp. A trip pass you've already bought keeps the terms that applied when you bought it.

11. Law

Israeli law applies to these terms, and the courts in Israel have jurisdiction.

12. Questions

Write to Ezra, or email [email protected].